- What's happening: Starting on July 1, 2021, DETR will be using the Way2Go® Card for benefit disbursement. You will no longer receive benefit payments on your Bank of America debit card.
- What to expect: You will soon receive a Way2Go Card® Debit Mastercard® in the mail. This card will replace your Bank of America debit card for future benefit payments. See the sample card above. Please contact DETR immediately if your mailing address or contact information has changed.
- What you need to do:
- Activate your new Way2Go Card® as soon as you receive it, even if your benefits eligibility is still pending. Failure to activate the card could delay future benefit payments.
- Expect your benefit payments to start being deposited to your new card starting July 1, 2021.
- Use your new Way2Go Card as you would normally or sign up for card to bank transfers at www.goprogram.com.
- Spend or withdraw any remaining funds on your Bank of America card prior to October 1, 2021. To obtain the current balance on your Bank of America card, you can visit the Bank of America cardholder website at www.bankofamerica.com/nevadauidebitcard. You can spend down the funds on that card as you normally would, or you can transfer the balance to a bank account through the Bank of America cardholder website. Funds cannot be transferred from your Bank of America card to your Way2Go Card®.
- To retrieve funds remaining on your Bank of America card after October 1, 2021, call the number on the back of your card. Bank of America will assist you with obtaining your remaining balance with options including the ability to transfer funds to an existing checking or savings account through the “Transfer Funds” option on the Bank of America cardholder website, or through an Emergency Cash Transfer (Western Union). If you require the funds by check, it will take additional time to process. If you request a check, you will not have access to your money until the check is processed and you deposit or cash the check, so it is important to use or withdraw those funds before the October 1, 2021 deadline to avoid delays.
- If your Bank of America card is lost or stolen, replacement cards will only be issued prior to September 1, 2021. If your card is reported lost or stolen after September 1, 2021 you will need to contact Bank of America at 888-339-8569 to retrieve your funds.
- Bank of America may close your existing account at any time on or after July 1, and your account remains subject to the terms of the Bank of America cardholder agreement.
- For more information: Please contact Nevada DETR (www.detr.nv.gov) for further information on receiving benefit payments following July 1, 2021.
We are working hard to keep Nevadans safe from fraud.
Please review fraud information to avoid accidental fraud.
NV Relay 711 or 800-326-6868
An equal opportunity employer/program.
Auxiliary aids and services available on request by individuals with disabilities
We have added a one - time password authentication (a single-use disposable password) to submit a Public Record Request Form. *
A one-time password is a system in which a one-time user number is entered at login time in order to prevent fraud.
Please enter valid email address to send 'One Time Password'
A One Time Passcode has been sent to to submit Public record request online form reference number :
Please enter OTP below to verify your Email address. If you cannot see the email from "[email protected]" in your inbox, make sure to check your SPAM folder.